FAQ

To submit a product service request or question, a parts request or question, a request for a warranty-related issue or to connect with our Customer Service Team for another type of concern, please use the Contact Us page to send an email or speak with a Representative during normal business hours via our Customer Service Department email customerservice@kallista.com, ph 888-452-5547, or Click To Chat. 

We would be happy to review pictures of your product for identification, approximate date of production, as well as any other distinguishing facts regarding your product/s. If you would like further information please, Contact Us.

We encourage you to experience the beauty of KALLISTA products in person at a showroom near you. Please visit our Find a Showroom Page to learn more.

Please visit our Contact Us page to submit your sample request. Our customer service team will process your request within three (3) business days.

Please visit our Contact Us page to submit your sample request. Our customer service team will process your request within three (3) business days.

As KALLISTA does not sell direct, please contact your local showroom from whom you purchased the product for information on their return policy. Showrooms and Distributors, reference our Return Policy or contact our Customer Service Team at customerservice@kallista.com, ph 888-452-5547, or Click To Chat.

Contact your local showroom from whom you purchased the product for information on shipping and delivery options.

Please contact your local showroom for assistance with your order. If you are a showroom with an account, you can access your orders here. Should you still need assistance, please contact our Customer Service Team at customerservice@kallista.com, ph 888-452-5547, or Click To Chat.

The Beauty & Storage product category offers a Ready-To-Ship program that can be found here. Other products not included on the Ready-To-Ship list follow a standard 2-4 week lead time. Please call us at 888-452-5547 or email us at customerservice@kallista.com to confirm the lead time.

The Plumbing product category offers a Ready-To-Ship program that can be found here. For any other products not included on the Ready-To-Ship list, please call us at 888-452-5547 or email us at customerservice@kallista.com.

Go to our Contact Us form and fill out the form. Please have your product number and load applicable photos of the product and the product identification stickers.

To efficiently process your claim, we ask you to provide the following details:   - The name of the store where you purchased the product (if known). - If the product is or isn't currently installed - Your name, phone number, email address, address and country of residence. - Details such as model number, PO number, invoice number and description of missing or damaged part - if you know them.   You may upload up to four photos of the product as well.

Please refer to your product warranty for details about coverage. view the current KALLISTA warranty here. If you are unsure about coverage, fill out the online Contact Us form or contact our Customer Service Team customerservice@kallista.com, ph 888-452-5547, or Click To Chat.

Installation Instructions specific to your KALLISTA product contain helpful information to troubleshoot operational issues. Should the troubleshooting information in the document prove not to be helpful, please contact our Customer Service Team customerservice@kallista.com, ph 888-452-5547, or Click To Chat

Most care and maintenance and simple replacement or repair of components can be performed by a homeowner. Proper maintenance is an important factor in maintaining warranty coverage and ensuring your product functions to its full potential. Our Installation Instructions provide step-by-step instructions on how to install. For repairs not covered in one of these guides, contact an experienced contractor to assist. For furhter informaion please contact our Customer Service Team customerservice@kallista.com, ph 888-452-5547, or Click To Chat.

Locate the Installation Instructions for your product. Each of these documents will provide useful information to ensure smooth operation. For further informaiton please contact our Customer Service Team customerservice@kallista.com, ph 888-452-5547, or Click To Chat.

Our Customer Service Team can offer assistance. If your product has a serial number located on a sticker on the inside of your product, provide this information to aid in identifying the correct part. If there is no serial number on your product, uploading pictures can be helpful with identification. Please contact our Customer Service Team customerservice@kallista.com, ph 888-452-5547, or Click To Chat.

Please submit a request on Contact Us to order replacement parts. A Customer Service Representative will contact you within two business days to discuss warranty coverage and assistance they can provide. Review your applicable warranty for coverage details.

For information on finding the best products for your home, design and build a space with our KALLISTA Visualizer. This guided process will help to narrow down products to help provide a solution that is right for you.

Please refer to the Installation Instructions for your particular product.